Do you feel that RoomKey PMS is running slow? Here is a list of things to check that may address the issue:

1. Check their Reservation Display: Systems Configuration > Property > Contacts / Preferences  (7 days is a good benchmark)
2. Reset your router
3. Install any Window’s updates
4. Inquire about any new anti-virus programs that may have been installed on the computer recently
5. Speak with your Internet Service Provider to verify if there are any issues at your specific location
6. Do you share your internet connection with guests?  If so, during high usage time your internet connection will run slow.  Consider setting up a separate internet feed for the Front Desk to prevent this from happening.
7. How old is your modem?  Sometimes older version modems, although connected to an excellent service provider, will run slowly.  Newer modems sometimes have functionality that helps enhance the features offered by your service provider, thus, helping maximize your speed.
8. Are you on wired or wireless?  If you are on wired, check the cable connected to your computer; is there any damage to the wire or frayed ends?  Damaged cables can affect you speed as well.
9. How old is the computer you are using?  Older computer are sometimes incapable of attaining the speed you want to reach.

Consult your on-site IT person or third party IT provider – they should be able to help you find the answers to all these questions.

Image Credit: PhotoMonkey