By Jeff Sefton

1. Select the Project Manager.
2. Determine the budget and get sign off.
3. Select the Evaluation Team.
4. Define the property type and identify who the guests are.
5. Identify business needs and identify guest needs.
6. Drill down and identify specific needs in relation to the property management system.
7. Research property management system vendors that offer the majority of features that match the needs assessment.
8. Create a potential vendor list.
9. From the potential Vendor list, break it down to a short list of 5 or less PMS Vendors.
10. Arrange and participate in system demonstrations by Vendors from the short list.
11. Make the decision.
12. Ask for references and contact them.

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