‘Why are there bugs in your software?’ is one of my least favourite questions
It’s not really a bad question and as a rather heavy user of software myself, I completely understand it. It’s just a little bit frustrating and tends to nag at me – sort of like when your mother keeps [...]
Do you feel that RoomKey PMS is running slow? Here is a list of things to check that may address the issue:
Check their Reservation Display: Systems Configuration > Property > Contacts / Preferences (7 days is a good benchmark)
Reset your router
Install any Window’s updates
Inquire about [...]
When refunding a guest credit card the “debit” to the credit card will calculate under “Other Charges”. It is important to note that the “Credits” on a guest folio are a total of all Credits (not just payments). Therefore, your “Credits” is adding up to the total of the Credit Card credit as well as [...]
Did you know that if you do not pick a folio in the Group Wizard that it will automatically default to Folio 8?
To ensure accurate billing upon check-out, always make sure a Folio Number is selected when creating a group using the Group Wizard.
(Click image to enlarge)
You are only able to enter names into the Rooming List area of the Group Wizard up until the day of arrival. Once the arrival date has passed you are unable to use the Rooming List to enter Guest Reservations. If you do attempt to enter names into the Rooming List after [...]
RoomKey Property Management Software provides a Market Feeder Report – but as we all know the report is only as good as the information that is put in by your agents.
To ensure you are capturing the data you need for this report, you can set up Mandatory Fields such as Address, State/Province, Zip Code/Postal Code. [...]