By Jeff Sefton
There is no doubt that changing your hotel property management system can be disruptive to your business, your team and your guests. Anyone that has been through the replacement of software that is an integral part of their business will agree.
Preparing your entire team mentally and making sure they are organized to [...]
By Jeff Sefton
During the hotel property management software evaluation process you should be asking the PMS vendor if the system you are considering is Payment Card Industry, Data Security Standard compliant.
It is the hotelier’s responsibility to protect their customers’ personal information including credit card numbers. Since hotels accept payments from guests and deposits for reservations, [...]
By Jeff Sefton
Select the Project Manager.
Determine the budget and get sign off.
Select the Evaluation Team.
Define the property type and identify who the guests are.
Identify business needs and identify guest needs.
Drill down and identify specific needs in relation to the property management system.
Research property management system vendors that offer the majority of features that match the [...]