By Jeff Sefton
Housekeeping is often one of the last departments that is consulted during the evaluation and purchase of a hotel property management system. Housekeeping is usually one of the larger departments in a hotel or resort, so providing that division with the tools they need goes a long way to:
Facilitating improved guest service
Contributing to [...]
By Jeff Sefton
In the last post we discussed creating the high level requirement list for your hotel. Now let’s take a look at breaking down that list into more detail. This can be a time consuming endeavor…but it’s well worth the effort.
This process will help your team cover all the bases while making your needs [...]
This visual was inspired by Defining Hotel Revenue Management
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By Jeff Sefton
After your property management system evaluation team has been formed, it’s time to begin building a “high level” system requirement list.
These initial requirements will get broken down into a more detailed list at a later stage – at this point think about the system in modules such as:
Front Desk
Reservations
Housekeeping
Accounts Receivable
…and so [...]
As an independent hotelier, what are some of the risks associated with choosing not to comply with PCI standards?
One of the risks is brand damage – a data breach will likely have a negative impact on your property’s reputation and erode the confidence of your customer base. This can obviously effect revenue and profits over [...]
By Jeff Sefton,
Choosing a strong and diverse evaluation team to help select the best tools to run your hotel is a good first step in gaining buy-in from your hotel team – It is important to have everyone on-board when a new property management system is selected for your property.
Everyone involved in your organization from [...]