RoomKey PMS User Tip – Group Wizard
Did you know that if you do not pick a folio in the Group Wizard that it will automatically default to Folio 8?
To ensure accurate billing upon check-out, always make sure a Folio Number is selected when creating a group using the Group Wizard.
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I’ve found that even if Folio 1 is selected and the “Bill To” is left blank if no credit card is taken the reservation will guarantee to City Account instead of remaining “Not Guaranteed”. This is especially true if the reservation was made through the Call Centre and the guest did not provide a credit card when the resrevation was made. This poses a problem at our property (Gimli, MB) as we have a lot of “Call In Groups” where the individual is responsible for their own accommocaations and we do not have a 4pm or 6pm hold here. Since the group is NOT responsible, is there any way to avoid having these reservations come up as “Guaranteed to City Account”?
Great blog post. Adding you to my list. Thanks!